Terms of Service
Last Updated: November 15, 2025
Prime Cleannz
15 Queen Street, Auckland 1010, New Zealand
Phone: +64 9 374 2861
Email: [email protected]
Welcome to Prime Cleannz
These Terms of Service outline the relationship between Prime Cleannz and individuals or organizations using our professional cleaning services. By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.
We believe in clear communication and mutual understanding. These terms are designed to protect both your interests and ours while ensuring a positive service experience. If you have questions about any provision, please contact us before using our services.
Service Usage and Access
Acceptable Use Policy
When using our services, you agree to:
- • Provide accurate and complete information about your property and service requirements
- • Ensure safe access to your property for our cleaning team at scheduled times
- • Maintain respectful communication with our staff and representatives
- • Inform us of any special requirements, hazards, or concerns before service delivery
- • Comply with payment terms and conditions outlined in your service agreement
Prohibited Activities
The following activities are not permitted:
- • Misrepresenting the condition or nature of your property
- • Requesting services that violate health, safety, or environmental regulations
- • Attempting to solicit our employees for personal services outside of Prime Cleannz
- • Using our services for illegal purposes or in illegal contexts
- • Interfering with our team's ability to perform their work safely and effectively
Service Access Requirements
To receive our services, you must provide appropriate access to your property. This includes ensuring our team can enter safely, providing necessary keys or access codes, and informing us of any access restrictions or security procedures. If access cannot be provided as scheduled, cancellation or rescheduling fees may apply.
Fair Usage Guidelines
Our services are priced based on typical property conditions and requirements. If a property requires significantly more time or resources than initially assessed, we reserve the right to adjust pricing accordingly. We will communicate any necessary adjustments before proceeding with additional work.
Account and Booking Management
Creating a Service Relationship
When you book services with Prime Cleannz, you enter into a service agreement with us. You are responsible for ensuring that all information provided is accurate and current. This includes contact details, property addresses, access information, and billing details.
Account Security and Responsibility
If you have an account or regular service arrangement with us, you are responsible for maintaining the confidentiality of any account credentials. You must notify us immediately if you suspect unauthorized use of your account or any security breach. We are not liable for losses resulting from unauthorized account access unless such access was due to our negligence.
Booking and Cancellation
Service bookings are confirmed upon your acceptance of our quote and scheduling arrangement. We understand that plans change, and we strive to be flexible:
- • Cancellations or rescheduling requests made more than 48 hours before scheduled service incur no fee
- • Requests made 24 to 48 hours before service may incur a 50% cancellation fee
- • Requests made less than 24 hours before service may incur the full service fee
Service Modifications
We reserve the right to suspend or terminate service relationships if terms are repeatedly violated, if payment obligations are not met, or if circumstances make it unsafe or unreasonable to continue service delivery. We will provide notice when possible and work with you to resolve any issues.
Service Availability and Modifications
Service Uptime and Maintenance
We strive to deliver services as scheduled and maintain consistent availability. However, factors beyond our control, such as severe weather, public health emergencies, or other unforeseen circumstances, may occasionally affect our ability to provide services. We will communicate any delays or changes as soon as possible and work to reschedule at your convenience.
Service Offerings and Features
We continuously improve our service offerings based on customer feedback, industry developments, and operational capabilities. Our current service portfolio includes rental property turnarounds, post-construction cleanup, and healthcare facility sanitization. Specific features and capabilities may vary based on location and availability.
Geographic Coverage
Our services are primarily available in the greater Auckland area. We may consider requests for service in other locations on a case-by-case basis, though additional travel fees may apply. Please contact us to discuss service availability for your specific location.
Service Updates and Changes
We reserve the right to modify, update, or discontinue specific services or features with reasonable notice. Such changes will not affect services already booked and paid for. We will communicate significant changes that may impact your service experience and work with existing clients to ensure smooth transitions.
Intellectual Property and Content
Website and Material Ownership
All content on our website, including text, graphics, logos, images, and software, is the property of Prime Cleannz or our licensors and is protected by New Zealand and international copyright laws. You may view and use our website for personal, non-commercial purposes only.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purposes. This license does not include the right to reproduce, distribute, modify, or create derivative works from our content without explicit written permission.
Feedback and Suggestions
We welcome your feedback and suggestions about our services. By providing feedback, you grant us the right to use it without compensation or obligation. This helps us improve our services for all customers.
Trademark Information
Prime Cleannz and our logo are trademarks of our company. Other trademarks, service marks, and trade names mentioned on our website belong to their respective owners. Use of any trademarks without written permission is strictly prohibited.
Payment Terms and Conditions
Pricing and Payment
Service fees are quoted based on the scope of work, property size, and specific requirements. All prices are in New Zealand dollars and include applicable GST. Payment is due upon completion of service unless other arrangements have been agreed upon in writing.
Accepted Payment Methods
We accept payment via bank transfer, credit card, or other methods as agreed upon during booking. For recurring services, we can arrange automatic payment processing with your authorization.
Late Payments
Payments not received within 14 days of invoice date may incur a late fee. Continued late payments may result in suspension of services until accounts are brought current. We prefer to work with customers experiencing payment difficulties rather than suspend services, so please contact us if you anticipate payment challenges.
Terms Updates and Contact Information
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated to active clients via email or through prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated terms.
Questions and Communication
If you have questions about these Terms of Service or need clarification on any provision, please contact us at [email protected], call +64 9 374 2861, or visit us at 15 Queen Street, Auckland 1010, New Zealand. We are committed to clear communication and will address your inquiries promptly.
Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.