Privacy Policy
Last Updated: November 15, 2025
Prime Cleannz
15 Queen Street, Auckland 1010, New Zealand
Phone: +64 9 374 2861
Email: [email protected]
Our Commitment to Your Privacy
At Prime Cleannz, we understand that trusting us with your information is a significant decision. This Privacy Policy explains how we collect, use, protect, and respect your personal data when you interact with our cleaning services. We believe transparency is fundamental to trust, and we want you to feel confident about how your information is handled.
We are committed to protecting your privacy and complying with applicable data protection laws in New Zealand. This policy applies to information we collect through our website, phone communications, and in-person interactions related to our services.
Information We Collect
Personal Information You Provide
When you reach out to us or use our services, you may share information such as:
- • Your name and contact details, including email address and phone number
- • Property address and access information for service delivery
- • Service preferences and specific requirements for your property
- • Payment information and billing details
- • Communication history and notes about your service preferences
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • Browser type, device information, and operating system details
- • IP address and general location information
- • Pages visited, time spent on pages, and navigation patterns
- • Referring website and search terms used to find us
Information from Cookies
We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our website. For detailed information about our cookie practices, please review our Cookie Policy.
Legal Basis for Processing
We process your personal data based on several legal grounds:
- • Contract Performance: Processing necessary to provide our cleaning services
- • Consent: When you agree to specific uses, such as marketing communications
- • Legitimate Interests: For business operations and service improvements
- • Legal Obligation: When required by law or regulation
How We Use Your Information
Service Delivery and Management
We use your information primarily to deliver the cleaning services you request. This includes scheduling appointments, coordinating our team, accessing your property safely, and ensuring we meet your specific requirements. We maintain records of service history to provide consistent quality and address any concerns that may arise.
Communication and Support
Your contact information helps us respond to inquiries, provide service updates, and address any questions or concerns. We may reach out to confirm appointments, notify you of schedule changes, or follow up after service completion to ensure your satisfaction.
Payment Processing
We process payment information securely to handle billing for our services. We work with trusted payment processors and do not store complete payment card details on our systems.
Website and Service Improvement
Analytics data helps us understand how people use our website and services. This information guides improvements to our website design, service offerings, and overall customer experience. All analytics data is aggregated and anonymized.
Marketing Communications
With your consent, we may send you information about our services, special offers, or relevant updates. You can opt out of marketing communications at any time through the unsubscribe link in emails or by contacting us directly.
Information Sharing and Third Parties
We respect your privacy and do not sell your personal information. We share information only in specific circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, such as payment processors, scheduling software providers, and website hosting services. These providers are bound by confidentiality agreements and can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose information when required by law, such as responding to court orders, legal processes, or government requests. We may also share information to protect our rights, property, or safety, or that of our customers or others.
Business Transitions
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change and how it affects your data.
How We Protect Your Information
Protecting your personal information is a priority. We implement multiple layers of security to safeguard your data:
Secure Transmission
All data transmitted between your browser and our servers is encrypted using industry-standard protocols to prevent unauthorized access during transmission.
Data Storage Security
Your information is stored on secure servers with restricted access. We use encryption for sensitive data and maintain regular security audits.
Access Controls
Only authorized personnel have access to personal information, and access is limited to what is necessary for their specific role.
Breach Response
We have procedures in place to detect, respond to, and notify affected individuals of any data breach in accordance with applicable laws.
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Service records are typically maintained for seven years to comply with business and legal requirements. After this period, we securely delete or anonymize your information.
Your Rights and Choices
You have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them:
Right to Access
You can request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within a reasonable timeframe.
Right to Rectification
If you believe any information we hold is inaccurate or incomplete, you have the right to request corrections. We will update your information promptly upon verification.
Right to Erasure
You can request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. We will honor such requests unless we have legal grounds to retain the information.
Right to Data Portability
Where technically feasible, you can request your data in a structured, commonly used format that allows you to transfer it to another service provider.
Right to Object
You may object to certain types of processing, particularly for marketing purposes. We will respect your objection and cease the relevant processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or call us at +64 9 374 2861. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features.
- • Disable cookies through your browser settings (see our Cookie Policy for more details).
- • Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided above. We will process your request promptly and confirm completion within 30 days.
Additional Information
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected], call +64 9 374 2861, or write to us at Prime Cleannz, 15 Queen Street, Auckland 1010, New Zealand. We are committed to addressing your privacy concerns promptly and thoroughly.